How Can We Help You?

You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. Follow the simple steps to enter your shipping details and make payment.

We offer free shipping on orders above ₹500. For orders below this amount, a nominal shipping fee of ₹50 is applicable.

Delivery typically takes 3-7 business days depending on your location. Metro cities usually receive orders within 3-4 days, while remote areas may take up to 7 days.

Yes, once your order is shipped, you will receive a tracking number via email and SMS. You can use this to track your package in real-time.

We offer exchanges only (no refunds) within 5 days of delivery. The product must be unopened, unused, and in original packaging. Please refer to our Exchange Policy page for detailed terms.

To initiate an exchange, contact our customer support within 5 days of delivery with your order ID and reason for exchange. You must provide an unboxing video as proof.

Opened or used products, items without original packaging, and products damaged due to customer mishandling cannot be exchanged.

Absolutely! All our products are 100% authentic and sourced directly from authorized manufacturers. We maintain strict quality control standards.

You can use our product recommendation quiz or consult with our wellness experts via live chat. Each product page also contains detailed descriptions and usage instructions.

Yes, we offer special pricing for bulk orders. Please contact our sales team at sales@primewellness.com for wholesale inquiries.

We accept all major credit/debit cards, UPI, net banking, wallets (Paytm, PhonePe, Google Pay), and Cash on Delivery (COD) for eligible orders.

Yes, we use industry-standard SSL encryption and PCI-DSS compliant payment gateways. Your card details are never stored on our servers.

Orders can be modified within 2 hours of placement. Contact our support team immediately for any changes. Once processed, orders cannot be modified.